How to Report Complaints & Request Content Removal

We have made it simple for users to report any content that may be illegal, non-consensual, or otherwise violates Visa's rules and our policies. Please follow the steps below to submit your complaint or content removal request.

Easy to Find Link

  • A link named "Complaints & Content Removal" is clearly displayed on our homepage footer.
  • This link is accessible without requiring users to log in or make a payment.

Complaint Policy and Process

1. Accessibility and Ease of Use

  • The complaint process is designed to be clear, easy to understand, and easy to use.

2. Submission Form

  • This page includes an online form for users to submit their complaint or content removal request.

3. Timeframe for Review and Resolution

  • All complaints will be reviewed and resolved within seven (7) business days.
  • Users will receive a response detailing the action taken regarding their complaint.

4. Immediate Removal of Illegal Content

  • If content is identified as illegal, it will be removed immediately.

5. Appeal Process

  • Individuals depicted in any content have the right to appeal decisions based on claims of lack of consent.
  • Upon receiving an appeal, we will reasonably verify that appropriate consent was obtained.
  • If consent cannot be established or is void under applicable law, the content will be taken down immediately.
  • Disputes over consent validity under applicable law will be resolved by a neutral body, at our expense.

Steps to Submit a Complaint or Content Removal Request

1. Navigate to the Complaints Page -

  • Click on the "Complaints & Content Removal" link in the footer of our homepage..

2. Complete the Online Form

  • Provide details of the content in question and the nature of your complaint.
  • Include any relevant information that may assist in the review process.

3. Review and Response

  • Our team will review your complaint within seven (7) business days.
  • You will receive a response detailing the actions taken.

Commitment to Compliance is dedicated to maintaining a safe and respectful platform. We take all complaints seriously and strive to resolve them promptly in accordance with Visa's guidelines and our commitment to user safety.

For any questions or additional support, please contact our support team through the contact details provided on the complaints page.